Welcome to Argora Commerce

Your business

• The name customers know you by, and the business address and phone number.
• Your logo, as an image file. You can crop it when you upload it.
• Each location’s street address and sales tax rate.
• For card payments: the legal business name and EIN (or the owner’s SSN for a sole proprietor), the owner’s date of birth and home address, the same for anyone who owns 25% or more, and the bank account for payouts. Keep a photo ID nearby in case Stripe, our payments partner, asks for it.

What you sell

• Your menu or product list as a spreadsheet, with these columns: category, item, price, taxable and modifiers (options such as “Oat milk +$0.75”).
• Photos and descriptions of your items, if you have them. You can add them later.

Your team

• The name and email of each person who will use the back office.
• The name of each cashier. Each gets a PIN of 4 to 8 digits for the register.

If you ship

• The address parcels leave from.
• Your box sizes in inches, and each empty box’s weight in ounces.
• Your UPS or FedEx account number, if you want to use your own rates (optional).

Devices

• For each register: a laptop or a counter screen (a tablet works too) with a current web browser and a reliable internet connection.

1. Your account

1. Open the invitation email and join. You sign in to every Argora app at id.argora.net.
2. On your account page, under Two-factor authentication, click Add a passkey or Add an authenticator app. We recommend it for every owner. Save your backup codes.
3. In Argora Admin › Organization, under Branding, click Upload, choose your logo, then Save logo. It shows on your receipts and customer emails.

2. How you sell

Open commerce.argora.net. The first time, the owner sees Set up Commerce, four short steps:

1. How does your business sell? In person, online, or both.
2. How do online and phone orders reach your customers? Pickup, shipping, or none.
3. A few details: what you sell, whether to ask for a tip, and whether to count stock.
4. Your Commerce is ready to set up: your modes, and a list of next steps.

Change these answers later in Settings › Business.

3. Card payments

Only the owner can do this step.

1. Open Payments. Read the Argora Payments Terms and click Accept and set up payments.
2. Fill in Business details: the business, the owner and the bank account for payouts. Stripe, our payments partner, checks the identity details. You can stop and come back; what you entered is kept.
3. Cards turn on when the checks clear. That can take from a few minutes to a day.

4. Your shop

• Locations: add each one with its name, time zone, sales tax rate and street address. Then fill in its hours, contact and fees.
• Menu (or Products): click Import from CSV and Preview import. You see what will be added and changed before you click Import. Then check prices, options and taxes.
• Stock, if you count stock: enter what you have. A counted item shows Sold out when it runs out.
• Admins (owners only): under Invite by email, invite each person who will use the back office, as a manager or an owner. They get an email with a link to join.
• Employees: add each person who uses the register with a name, a role and a PIN. Staff ring up sales; managers can also give refunds. Only an owner adds or changes a manager’s PIN.
• Settings › Managers: choose what managers may change, and how much they may refund.

5. A register

1. In Registers and stations, click Add a station, choose the location and what it Opens in (Register or Orders), then Get a code.
2. On the register’s browser, open commerce.argora.net/station and type the code and a name, like “Front counter”. The code works once, for 15 minutes.
3. Staff then sign in on it with their PIN.

6. Shipping

Only if you ship. Shipping in Commerce walks you through it, with links into Argora Ship: your ship-from address, a box you ship in, and how labels are paid.

Signing in

• Back office: commerce.argora.net, with your Argora sign-in.
• Register: your PIN. The register locks itself after 5 minutes without a touch, and anyone can lock it by hand.

A sale at the counter

1. Tap the items, then Charge.
2. Choose Cash, enter what the customer handed you, and give the change shown. Or send a Payment link and the customer pays by card on their phone.
3. The customer can have a receipt by email.

Save for later keeps a sale open under Saved sales. The register needs an internet connection.

Phone orders

In Orders mode, click New phone order: pick the items and the customer, then how it leaves (pickup or shipping). Take the payment now in cash, or choose Pay at pickup: the order stays in the queue until it’s paid.

Refunds

At the register, open Recent sales and click Refund. Staff need a manager’s or owner’s PIN. In the back office, open the order from Sales history. Managers refund within the limits you set.

End of the day

Today in the back office shows the day for any location: what you collected, tips, refunds, tax, and cash by tender. Count the drawer against the cash line.

Paying for postage

Labels are paid up front from your postage balance, in Settings › Postage in Argora Ship. Top up by card from $25, or let a card on file reload it when it runs short.

New businesses can spend up to $250 a month on postage. The limit rises to $2,500 by itself once you’ve been with Argora Ship for 30 days and your first payment has cleared. Need more? An owner clicks Raise my limit.

Contact us

• Email: support@argora.net. It’s also Help & support in the menu under your name in every Argora app.
• Hours: Monday to Friday, 9am–5pm Pacific. A message sent outside those hours is answered the next business day.
• Phone: none yet; email us.
• Support page: argora.net/support, with these details, every guide and what’s live today.

A register is lost or stolen

In Registers and stations, click Revoke next to it. It is signed out at once and needs a new code to come back.

Can my staff see my sales numbers?

No. Staff use the register with a PIN and never see the back office. People you invite to the back office see it, and managers work within the limits you set in Settings › Managers.

What about sales tax?

Each location charges its own rate. Commerce shows the tax on every sale and on Today. You file and pay the tax.

Who do customer emails come from?

From Argora’s address under your business’s name. When a customer replies, the reply reaches the owner, or the address you set in Settings › Customer emails, where you also choose which emails go out.